Privacy Policy

This Privacy Policy sets out how ALCHEMIST CODES SDN. BHD. ("the Company") collect, store and handle Personal Data (defined below) of individuals in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA").

Please read this Privacy Policy to understand how we use the Personal Data we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your Personal Data as described in this Privacy Policy. If you do not consent to the collection and/or processing by our Company of your Personal Data for purposes we deem appropriate, we may not be able to provide our services to you. If you do not consent to our use of your Personal Data, please contact us at the details below. Our Company will act in accordance with the PDPA as provided in this Privacy Policy.

WHAT IS THIS PRIVACY POLICY FOR?

This Privacy Policy is created to explain:

1. The kind of Personal Data we collect and how we collect your Personal Data
2. How we use your Personal Data
3. When we disclose your Personal Data
4. When we transfer your Personal Data out of Malaysia
5. Your right to access and correct your Personal Data

WHAT IS PERSONAL DATA AND WHAT DO WE COLLECT?

Personal Data is any information that relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the avoidance of doubt, please note that this Privacy Policy is applicable only if you are a natural person or an individual.

In order for us to provide our services to you effectively and efficiently, we will need to collect relevant Personal Data from you. Such Personal Data includes (but is not limited to) personal details such as your name, telephone or mobile phone number, email address and other similar information.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?

We may collect Personal Data in many ways, including:

1. directly from you when you communicate with us (for example when you enquire about our services and when you visit our website);
2. consequently when you use or subscribe our services;
3. when you register or subscribe for our newsletters, publications and periodicals, including our News Alerts or updates or respond to any marketing materials we send out;
4. from third parties we deal with or are connected with you (for example, from referrals), and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted

HOW DO WE USE AND STORE YOUR PERSONAL DATA?

We may collect and use Personal Data from you or from third parties identified in this Privacy Policy, for many purposes, including, to provide our services to our clients and/or yourselves, to contact you for billing purposes (including to facilitate payments and collect debts), to resolve any issues, queries, complaints or other enquiries that you or your employer/company submit to us, to keep in contact with you and provide you with any information you request or information we feel may be helpful to you, to establish and better manage any business relationship we may have with you and to comply with legal and regulatory requirements. Our Company adopts strict standards and policies in keeping Personal Data secure.

DO WE DISCLOSE YOUR PERSONAL DATA TO ANYONE ELSE?

As a part of our services to our clients, we may be required or need to disclose information about you to third parties such as our clients who use our services which involves your Personal Data, companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you or our clients with our services, our business associates and other parties for purposes that are related to our purpose of collecting and using your Personal Data, subject at all times to any laws (including regulations, guidelines and/or by-laws) applicable to our Company.

MARKETING

We may use your Personal Data to provide you with our newsletters, greeting cards, product updates and information about our and third party services, which we feel may be of interest to or benefit you, unless you inform us otherwise in writing. If you do not wish to receive these materials or should you change your mind in relation to your previous decision, please contact us at the contact details provided below. Your latest written instructions to us will prevail.

YOUR RIGHT TO ACCESS AND CORRECT

If you wish to have access to your Personal Data in our custody, or where you are of the opinion that such Personal Data held by us is inaccurate, incomplete, misleading or not up-to-date, you may make a request to us by contacting us at the contact details provided below. You should quote your name, address and phone/account number and provide brief details of the information you want a copy of in any such request, and we will charge you a nominal processing fee permitted by the law to help us defray administration costs. However, we may have to withhold access to your Personal Data in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you in writing the reasons for not being able to accede to your request.

WHAT ARE YOUR OBLIGATIONS?

You are responsible for providing accurate and complete information to us about yourself and any other person whose Personal Data you provide us and for updating this Personal Data as and when it becomes incorrect or out of date by contacting us at the contact details provided below. This obligation is a condition to the provision of services. In the event you may need to provide us with Personal Data of third parties (for example about your spouse or children or where you are the designated person in charge of an organisation or company to deal with us), you confirm that you have (i) obtained the relevant individuals’ consent or are otherwise entitled to provide their Personal Data to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy on our website at www.alcodes.net or available upon request to our officers at the contact details below.

WHAT HAPPENS WHEN YOU ACCESS OUR WEBSITE?

Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. We do not have a policy on using cookies on our website, but if you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Links to Third Party Websites?

Our website may have links to websites maintained by third parties. This Privacy Policy applies solely to the Alchemist Codes website and does not apply to any third party websites. To determine how third party websites deal with your Personal Data, you should ensure that you read their respective privacy policies.

DOES YOUR PERSONAL DATA GET TRANSFERRED OUTSIDE MALAYSIA?

It may be necessary for us to transfer your Personal Data outside Malaysia if our clients or business associates involved of any related services are located outside Malaysia or if you are located outside of Malaysia and require our services, in order for us to perform our services. We shall take reasonable steps to ensure that any such transfer of Personal Data are adequately secure.

REVISIONS TO OUR PRIVACY POLICY

We may amend this Privacy Policy from time to time and the updated version shall apply and supersede any and all previous versions. We encourage you to check our website for information on our most up-to-date practices.

CONTACT US

Should you have any queries, concerns or complaints in relation to this Privacy Policy, or if you wish to access and correct your Personal Data, kindly contact us during office hours (Mondays to Fridays between 10.00am to 6.00pm) at the following:

Email : [email protected]

We provide the Privacy Policy in both English and Bahasa Malaysia. In case of any inconsistencies between these two, the English version shall prevail. In case there are inconsistencies on how we collect or use your personal data between this Privacy Policy and the terms and conditions of your specific product or service or other contractual documents, the terms and conditions of your specific product or service or other contractual documents shall prevail.

Last updated : 10/02/2020